Zoom is an AI-powered communications platform offering video meetings, cloud phone, team chat, and contact center services.
Zoom is a communications technology company headquartered in San Jose, California. Founded in 2011 by Eric Yuan, it started as a video conferencing product and has grown into a broader AI-powered collaboration platform. The company completed its IPO in 2019 and trades on the Nasdaq under the ticker ZM.
As a VoIP and UCaaS entry, Zoom's communications products include Zoom Meetings for video, Zoom Phone for cloud calling, Zoom Contact Center for customer engagement, and Zoom Team Chat for messaging. Zoom Rooms and Zoom Webinars extend the platform to conference spaces and large-audience events.
Eric Yuan serves as chief executive officer. For MSPs and IT buyers, Zoom Phone provides a cloud PBX alternative to on-premise systems, and pairs with Zoom Meetings and Contact Center so voice, video, and customer contact run on a single vendor's platform.
MSPs and internal IT teams use Zoom for Zoom Meetings, Zoom Phone (Cloud Calling), Zoom Contact Center.
Best for: businesses replacing legacy phone systems with cloud calling, meetings, and contact center.
Zoom pricing depends on your organization's size, the modules you enable, and your contract term. Tools in this category are usually licensed by subscription, billed per user or per line, per month, and scale with the users, endpoints, or sites you cover.
Public rate cards are not always available, and many vendors set final pricing through a quote or their MSP and reseller channel. To get an accurate Zoom price for your environment, request a quote from Zoom directly, or ask a managed IT provider that supports Zoom to bundle licensing, deployment, and management into one predictable monthly cost.
The most common alternatives to Zoom are other VoIP & UCaaS vendors. Compare Zoom with:
Zoom is an AI-powered communications platform headquartered in San Jose, California, and founded in 2011. It offers video meetings, cloud phone, team chat, and contact center services, and trades on the Nasdaq under the ticker ZM.
Zoom is headquartered in San Jose, California, USA.
Zoom offers Zoom Meetings for video, Zoom Phone for cloud calling, Zoom Contact Center for customer engagement, Zoom Team Chat for messaging, plus Zoom Rooms and Zoom Webinars for conference spaces and large events.
Eric Yuan, who founded the company in 2011, serves as chief executive officer of Zoom.