Avaya is an enterprise communications provider offering cloud contact center (CCaaS) and unified communications software for large, global organizations.
Avaya is an enterprise communications company that helps large, global organizations run their contact centers and unified communications. It positions itself around building customer relationships that create enterprise value, with a focus on AI-driven customer experience.
Headquartered in Morristown, New Jersey, Avaya is led by chief executive officer Patrick Dennis. The company serves large enterprises that operate mission-critical communications and contact center environments.
Avaya's portfolio centers on the Avaya Infinity Platform for customer experience, alongside Avaya Aura, Avaya IP Office, and Avaya Cloud Office for unified communications, plus Avaya Nexus and an open AI ecosystem that connects existing infrastructure to newer AI capabilities.
MSPs and internal IT teams use Avaya for Avaya Infinity Platform (Customer Experience), Avaya Aura, Avaya IP Office.
Best for: businesses replacing legacy phone systems with cloud calling, meetings, and contact center.
Avaya pricing depends on your organization's size, the modules you enable, and your contract term. Tools in this category are usually licensed by subscription, billed per user or per line, per month, and scale with the users, endpoints, or sites you cover.
Public rate cards are not always available, and many vendors set final pricing through a quote or their MSP and reseller channel. To get an accurate Avaya price for your environment, request a quote from Avaya directly, or ask a managed IT provider that supports Avaya to bundle licensing, deployment, and management into one predictable monthly cost.
The most common alternatives to Avaya are other VoIP & UCaaS vendors. Compare Avaya with:
Avaya is an enterprise communications company that provides cloud contact center (CCaaS) and unified communications software for large, global organizations, with a focus on AI-driven customer experience.
Avaya is headquartered in Morristown, New Jersey, USA.
Avaya offers the Avaya Infinity Platform for customer experience, contact center solutions, and unified communications products such as Avaya Aura, Avaya IP Office, and Avaya Cloud Office, plus Avaya Nexus and an open AI ecosystem.
Patrick Dennis is the chief executive officer of Avaya.