Dialpad is an AI-powered customer communications platform that combines business phone, video meetings, and contact center in one app.
Dialpad is an AI-powered customer communications platform. It brings business phone service, video meetings, messaging, and contact center into one application, and applies built-in AI to transcribe calls, capture action items, and surface real-time insights.
Headquartered in San Ramon, California, Dialpad was founded by Craig Walker, who serves as chief executive officer. The company markets its platform to businesses that want AI woven directly into everyday customer conversations.
Dialpad's product line includes Dialpad Connect for business phone and unified communications, Dialpad Meetings for video, Dialpad Support for AI-assisted contact centers, Dialpad Sell for sales teams, and Dialpad AI Agents that automate customer interactions.
MSPs and internal IT teams use Dialpad for Dialpad Connect (Business Phone / UCaaS), Dialpad Meetings (Video), Dialpad Support (AI Contact Center).
Best for: businesses replacing legacy phone systems with cloud calling, meetings, and contact center.
Dialpad pricing depends on your organization's size, the modules you enable, and your contract term. Tools in this category are usually licensed by subscription, billed per user or per line, per month, and scale with the users, endpoints, or sites you cover.
Public rate cards are not always available, and many vendors set final pricing through a quote or their MSP and reseller channel. To get an accurate Dialpad price for your environment, request a quote from Dialpad directly, or ask a managed IT provider that supports Dialpad to bundle licensing, deployment, and management into one predictable monthly cost.
The most common alternatives to Dialpad are other VoIP & UCaaS vendors. Compare Dialpad with:
Dialpad is an AI-powered customer communications platform that combines business phone, video meetings, messaging, and contact center in one app, with built-in AI for transcription and real-time insights.
Dialpad is headquartered in San Ramon, California, USA.
Dialpad offers Dialpad Connect for business phone and unified communications, Dialpad Meetings for video, Dialpad Support for AI contact centers, Dialpad Sell for sales teams, and Dialpad AI Agents.
Dialpad was founded by Craig Walker, who serves as its chief executive officer.