AI-first service software for customer support, IT service management, and sales that businesses use to run customer and employee experiences.
Freshworks is a software company that builds AI-first service and business applications for customer support, IT service management, and sales. Founded in 2010 and headquartered in San Mateo, California, the company positions its products as easy to set up and use so teams can deliver customer and employee experiences without heavy implementation.
The Freshworks portfolio spans customer service, IT and internal service management, and CRM. Freshdesk handles customer support, Freshservice covers IT and enterprise service management, Freshchat provides live chat and messaging, and Freshsales delivers sales CRM. Freddy AI adds generative and agentic AI capabilities across the product line.
Freshworks trades on the Nasdaq under the ticker FRSH and serves businesses of a range of sizes worldwide. Dennis Woodside serves as chief executive officer.
MSPs and internal IT teams use Freshworks for Freshdesk, Freshservice, Freshchat.
Best for: IT and support teams that need ticketing, service management, or quoting.
Freshworks pricing depends on your organization's size, the modules you enable, and your contract term. Tools in this category are usually licensed by subscription, billed per agent or per user, per month, and scale with the users, endpoints, or sites you cover.
Public rate cards are not always available, and many vendors set final pricing through a quote or their MSP and reseller channel. To get an accurate Freshworks price for your environment, request a quote from Freshworks directly, or ask a managed IT provider that supports Freshworks to bundle licensing, deployment, and management into one predictable monthly cost.
The most common alternatives to Freshworks are other ITSM, Helpdesk & Quoting vendors. Compare Freshworks with:
Freshworks is a software company founded in 2010 and headquartered in San Mateo, California. It builds AI-first service software for customer support, IT service management, and sales, including Freshdesk, Freshservice, and Freshsales.
Freshworks is headquartered in San Mateo, California, USA, and serves customers worldwide.
Freshworks offers Freshdesk for customer support, Freshservice for IT and enterprise service management, Freshchat for live chat and messaging, Freshsales for CRM, Freshmarketer for marketing, and Freddy AI across its products.
Dennis Woodside is the chief executive officer of Freshworks.