Best Managed IT Service Providers in Burnaby, BC

A vetted, merit-ranked shortlist of the top managed IT services providers in Burnaby and Metro Vancouver, scored on real Google ratings, verified services and local coverage.

16
Vetted MSPs ranked
249K
City population
$100-250
Per user / month
5.0★
Top-rated provider
3rd
Largest city in BC

Managed IT Services Companies in Burnaby

Ranked by rating & verified data · Updated June 2026

30 managed IT service providers in Burnaby, BC are ranked below, each shown with its verified Google rating and review count. Leading the list are Adaptive, BIMATECH, and Umbrella IT Services. Sort by rating, team size, service mix and certifications, then request quotes.

Vetted by the Best IT MSP editorial team · Last updated June 2026

1
Adaptive
Burnaby, BC
Managed IT Cybersecurity Cloud Microsoft 365

Holding a 5-star rating across 206 Google reviews, Adaptive supplies managed IT, cybersecurity, and cloud services to Burnaby-area businesses. Notable: 20 years local, 25+ staff and no lock-in contracts.Source: company website & Google Business Profile, verified June 2026

10–49 employees
Est. 2006
5.0 206 reviews Google
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2
BIMATECH
Burnaby, BC
Managed IT VoIP Cybersecurity Cloud

BIMATECH covers Burnaby businesses with managed IT, VoIP and unified communications, and cybersecurity plus a 5-star rating across 15 Google reviews. Notable: 24/7 urgent support; managed IT, VoIP and cloud for Metro Vancouver.Source: company website & Google Business Profile, verified June 2026

1–9 employees
5.0 15 reviews Google
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3
Umbrella IT Services
Burnaby, BC
Managed IT Cloud Managed Voice IT Consulting

Umbrella IT Services covers Burnaby businesses with managed IT, backup and disaster recovery, and cloud services plus a 4.9-star rating across 31 Google reviews. Notable: Long-term IT strategy partner for Vancouver-area businesses.Source: company website & Google Business Profile, verified June 2026

10–49 employees
4.9 31 reviews Google
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4
ITS Consulting
Vancouver, BC (serving Burnaby)
Managed IT Help Desk Cloud IT Consulting

ITS Consulting - Canadian-owned full-service IT MSP since 2002 - is a Vancouver-based IT provider bringing managed IT, help desk support, and cloud services to Burnaby-area businesses, scored 5/5 across 37 Google reviews.Source: company website & Google Business Profile, verified June 2026

1–9 employees
Est. 2002
5.0 37 reviews Google
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5
The Human IT Company
Vancouver, BC (serving Burnaby)
Managed IT Cloud Cybersecurity Backup & DR

The Human IT Company (People-focused IT with a 100% satisfaction money-back guarantee) supplies managed IT, cloud services, and cybersecurity to Burnaby organizations and holds a 5-star Google rating across 27 reviews.Source: company website & Google Business Profile, verified June 2026

1–9 employees
5.0 27 reviews Google
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6
Business Logic IT
Vancouver, BC (serving Burnaby)
Managed IT Microsoft 365 Cybersecurity VoIP

Business Logic IT (Microsoft, Google Workspace and HubSpot partner; managed IT across BC) supplies managed IT, network management, and Microsoft 365 to Burnaby organizations and holds a 4.9-star Google rating across 44 reviews.Source: company website & Google Business Profile, verified June 2026

1–9 employees
4.9 44 reviews Google
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7
Profusion Technologies
Burnaby, BC
Managed IT Help Desk IT Support Network

Profusion Technologies - Remote and on-site managed IT support for Metro Vancouver - is a Burnaby-based IT provider bringing managed IT, help desk support, and network management to Burnaby-area businesses, scored 5/5 across 3 Google reviews.Source: company website & Google Business Profile, verified June 2026

1–9 employees
5.0 3 reviews Google
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8
MSP Corp
Vancouver, BC (serving Burnaby)
Managed IT Cybersecurity Co-Managed IT Cloud

MSP Corp - National MSP (formerly Softlanding) with a West Region Centre of Excellence and Guardian Shield MDR - is a Vancouver-based IT provider bringing managed IT, cybersecurity, and cloud services to Burnaby-area businesses, scored 4.8/5 across 35 Google reviews.Source: company website & Google Business Profile, verified June 2026

250+ employees
4.8 35 reviews Google
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9
Innovation Networks
Vancouver, BC (serving Burnaby)
Managed IT Network Cybersecurity Cloud

Innovation Networks (Managed IT for BC businesses since 1996) supplies managed IT, network management, and cybersecurity to Burnaby organizations and holds a 4.7-star Google rating across 20 reviews.Source: company website & Google Business Profile, verified June 2026

10–49 employees
Est. 1996
4.7 20 reviews Google
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10
Place One Systems
Burnaby, BC
Managed IT Backup & DR Cloud Network

Place One Systems covers Burnaby businesses with managed IT, backup and disaster recovery, and cloud services plus a 4.7-star rating across 15 Google reviews. Notable: Microsoft, Dell and Datto partner; proactive managed IT and document management.Source: company website & Google Business Profile, verified June 2026

1–9 employees
4.7 15 reviews Google
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11
Transparent Solutions
Burnaby, BC
Managed IT Cloud Backup & DR Virtualization

Holding a 5-star rating across 3 Google reviews, Transparent Solutions supplies managed IT, backup and disaster recovery, and cloud services to Burnaby-area businesses. Notable: Flat-rate managed IT with a Proxmox virtualization specialty, since 2001.Source: company website & Google Business Profile, verified June 2026

1–9 employees
Est. 2001
5.0 3 reviews Google
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12
Microserve
Burnaby, BC
Managed IT Cloud Cybersecurity Procurement

Holding a 4.4-star rating across 23 Google reviews, Microserve supplies managed IT, cloud services, and cybersecurity to Burnaby-area businesses. Notable: One of BC's largest IT firms - managed IT, cloud and security across Western Canada.Source: company website & Google Business Profile, verified June 2026

250+ employees
4.4 23 reviews Google
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13
Sudden Technologies
Burnaby, BC
Managed IT Cybersecurity IT Projects Procurement

Sudden Technologies - Managed IT, audits and procurement for Greater Vancouver businesses - is a Burnaby-based IT provider bringing managed IT, cybersecurity, and network management to Burnaby-area businesses, scored 4.4/5 across 10 Google reviews.Source: company website & Google Business Profile, verified June 2026

1–9 employees
4.4 10 reviews Google
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14
Core IT
Burnaby, BC
Managed IT Cybersecurity Compliance Co-Managed IT

Core IT covers Burnaby businesses with managed IT, cybersecurity, and backup and disaster recovery plus a 4-star rating across 4 Google reviews. Notable: Security-first managed IT with a dedicated tech and CIS/NIST/SOC 2/PCI/HIPAA alignment.Source: company website & Google Business Profile, verified June 2026

1–9 employees
4.0 4 reviews Google
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15
NetDigix Systems
Burnaby, BC
Managed IT Network Backup & DR Cloud Hosting

NetDigix Systems (Burnaby-based managed IT with a local, secure Vancouver-area data centre) supplies managed IT, network management, and backup and disaster recovery to Burnaby organizations and holds a 4.1-star Google rating across 11 reviews.Source: company website & Google Business Profile, verified June 2026

1–9 employees
4.1 11 reviews Google
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16
ITBCPRO
Burnaby, BC
Managed IT Cybersecurity Cloud Helpdesk

ITBCPRO provides managed IT, cybersecurity, and cloud services to Burnaby-area businesses. ITBCPRO delivers managed IT services, cybersecurity, and IT consulting to businesses and non-profit organizations in Greater Vancouver, with consultants holding ISO 27001, IRAP, CISM, and CISA credentials.

1–9 employees
5.0 16 reviews Google
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17
Network Bunker
Burnaby, BC
Managed IT Cybersecurity Cloud Backup & DR

Network Bunker provides managed IT, cybersecurity, and cloud services to Burnaby-area businesses. Network Bunker is a Canadian managed IT services provider offering proactive, secure IT solutions, cloud services, and cybersecurity for businesses and non-profits.

1–9 employees
Est. 2003
Verified provider Google rating pending
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18
OnPoint ONE
Burnaby, BC
Managed IT Cybersecurity Cloud Helpdesk

OnPoint ONE provides managed IT, cybersecurity, and cloud services to Burnaby-area businesses. OnPoint ONE is a BC-based enterprise IT professional services and managed services firm helping complex organizations with cloud strategy, enterprise mobility management, IT roadmapping, security/compliance, and infrastructure monitoring.

1–9 employees
Est. 2016
Verified provider Google rating pending
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19
Orion IT Solutions
Burnaby, BC
Managed IT Cybersecurity Cloud Backup & DR

Orion IT Solutions provides managed IT, cybersecurity, and cloud services to Burnaby-area businesses. Orion IT Solutions is a Burnaby, BC-based managed IT provider serving the Greater Vancouver region, offering on-site, remote, and MIS consulting services including vCIO, system security analysis, and managed backups, with a 12-hour response commitment.

1–9 employees
Verified provider Google rating pending
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20
Regroove IT Consulting (Ceifa IT Services Inc.)
Burnaby, BC
Managed IT Cybersecurity Cloud Microsoft 365

Regroove IT Consulting (Ceifa IT Services Inc.) provides managed IT, cybersecurity, and cloud services to Burnaby-area businesses. Regroove (Ceifa IT Services Inc.) is a Microsoft Solutions Partner based in Burnaby, BC with offices in Burnaby and Victoria, specializing in Managed IT Services and Modern Work since 1993.

1–9 employees
Est. 1993
5.0 17 reviews Google
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21
Carbon Networks
Burnaby, BC
Managed IT Cybersecurity Cloud Helpdesk

Carbon Networks provides managed IT, cybersecurity, and cloud services to Burnaby-area businesses. Carbon Networks is a 100% Canadian-owned managed IT and cybersecurity provider founded in Burnaby, BC in 2008, serving BC through Ontario with award-winning, engineer-led IT support across many industries including law, finance, retail, and manufacturing.

1–9 employees
Est. 2008
5.0 66 reviews Google
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22
Casper IT Services Ltd
Burnaby, BC
Managed IT Cybersecurity Cloud IT Consulting

Casper IT Services Ltd provides managed IT, cybersecurity, and cloud services to Burnaby-area businesses. Casper IT Services delivers IT consulting and managed services for SMBs, with over 25 years of enterprise IT experience spanning infrastructure, cloud architecture, cybersecurity and managed services.

10–49 employees
Est. 2020
Verified provider Google rating pending
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23
Regroove IT Consulting
Burnaby, BC
Managed IT Cybersecurity Cloud Microsoft 365

Regroove IT Consulting (formerly Ceifa IT Services Inc.) provides managed IT, cybersecurity, and cloud services to Burnaby-area businesses. Regroove IT Consulting (Ceifa IT Services Inc., est.

1–9 employees
Est. 1993
Verified provider Google rating pending
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24
LMT Solutions
Burnaby, BC
Managed IT Helpdesk IT Consulting

Holding a 5.0-star rating across 13 Google reviews, LMT Solutions provides managed IT, help desk support, and IT consulting to Burnaby-area businesses. LMT Solutions provides business-focused technical solutions for entrepreneurs and small businesses, emphasizing tailored, jargon-free support with a 30-day warranty on services, founded and led by Jordan Trask.

1–9 employees
Est. 2000
5.0 13 reviews Google
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25
Network Roads
Burnaby, BC
Managed IT Helpdesk Network vCIO

Network Roads provides managed IT, help desk support, and network management to Burnaby-area businesses. Network Roads provides managed IT service plans with proactive maintenance, IT advice, and on-demand/incident support for businesses; site notes it is under construction.

1–9 employees
Verified provider Google rating pending
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26
PrimeImage Technologies
Burnaby, BC
Managed IT Cybersecurity Cloud Network

PrimeImage Technologies provides managed IT, cybersecurity, and cloud services to Burnaby-area businesses. PrimeImage Technologies has served Western Canadian businesses for more than 20 years, providing managed IT services (support, security, cloud hosting) alongside managed print/copier solutions.

10–49 employees
Est. 2004
Verified provider Google rating pending
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27
SIT Solutions
Burnaby, BC
Managed IT Helpdesk

SIT Solutions provides managed IT and help desk support to Burnaby-area businesses. SIT Solutions is a local Canadian IT support provider emphasizing quality, trust, and competitive pricing for business and work-from-home technology needs; site content is minimal.

1–9 employees
Est. 2019
Verified provider Google rating pending
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28
Steeves and Associates
Burnaby, BC
Managed IT Cybersecurity Cloud Microsoft 365

Steeves and Associates provides managed IT, cybersecurity, and cloud services to Burnaby-area businesses. Steeves and Associates is a Canadian Microsoft solutions partner founded in 1992, providing Azure, Data and AI, and Modern Work/Security services as Microsoft's first Canadian Cloud Partner.

10–49 employees
Est. 1992
Verified provider Google rating pending
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29
West Tech Pilots
Burnaby, BC
Managed IT Cybersecurity Cloud Backup & DR

West Tech Pilots provides managed IT, cybersecurity, and cloud services to Burnaby-area businesses. West Tech Pilots, based in Burnaby, BC, provides managed IT services, cybersecurity, cloud, and 24/7/365 SOC-backed support to small and medium-sized Vancouver-area businesses, with 15 years in the IT sector.

1–9 employees
Est. 2021
Verified provider Google rating pending
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30
Burnaby.Tech
Burnaby, BC
Managed IT Cybersecurity Cloud Backup & DR

Burnaby.Tech provides managed IT, cybersecurity, and cloud services to Burnaby-area businesses. Burnaby.Tech provides fully managed IT services to small and medium businesses across Metro Vancouver, specializing in companies with 2-30 computers and covering support, security, vCIO strategy, and cloud transformation.

N.A.
Verified provider Google rating pending
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IT Problems Burnaby Businesses Face

The recurring issues a managed IT partner is hired to solve in Metro Vancouver.

📉

Downtime that stalls operations

Tech, biotech and professional-services firms lose money for every hour systems are down. Proactive monitoring and fast help desk support keep teams productive.

🔒

Rising cyber threats

With 1 in 6 Canadian businesses hit by a cyber incident in 2023, Burnaby SMBs need endpoint protection, managed detection and tested data backup, not just antivirus.

📋

PIPEDA and PIPA compliance

Healthcare, finance and professional-services firms must comply with BC and federal privacy rules. Many lack the in-house expertise to stay compliant.

🧑‍💻

Stretched internal IT

Lean IT teams cannot cover 24/7 monitoring, security and projects at once. Co-managed IT lets a local MSP fill the gaps without replacing staff.

☁️

Stalled cloud migration

Microsoft 365 and cloud projects drift without a partner to plan and execute. The right MSP can migrate workloads securely and on schedule.

💸

Unpredictable IT costs

Break-fix billing makes budgeting impossible. Fixed-fee managed IT turns technology into a predictable monthly line item you can scale.

Why Burnaby Businesses Rely on Managed IT Services

A knowledge-economy hub at the centre of Metro Vancouver

Burnaby is the third-largest city in BC and one of Metro Vancouver's busiest employment hubs, with knowledge-economy clusters in technology, life sciences, digital media and education anchored by Simon Fraser University and BCIT. That density of tech-forward employers, much of it along the SkyTrain town centres, makes a responsive local managed IT partner essential for firms that need to scale without building a large in-house team.

Industries that shape local IT demand

Software and IT, biotechnology, video games, clean technology and finance dominate Burnaby's economy. Each carries its own uptime and compliance demands, so local MSPs build around proactive network monitoring, data backup and disaster recovery rather than break-fix support, and many add IT consulting and vCIO guidance.

Cybersecurity is now a board-level issue

About 1 in 6 Canadian businesses were hit by a cyber incident in 2023, and national recovery spending doubled to $1.2 billion. Burnaby MSPs increasingly lead with endpoint protection, managed detection and PIPEDA and PIPA-aligned controls to help clients protect data and comply with BC and federal privacy law, while keeping help desk support fast and local.

What managed IT costs in Burnaby

Most Burnaby and Metro Vancouver providers price per user per month, generally $100 to $250 depending on scope, security and whether you need fully managed or co-managed IT. Predictable, fixed-fee pricing lets local businesses budget technology the same way they budget rent, and makes it easy to outsource day-to-day IT or to augment an internal team.

Key Burnaby Neighborhoods / Submarkets
Metrotown Brentwood Lougheed Edmonds Burnaby Heights Deer Lake Capitol Hill Big Bend

Burnaby IT Submarkets at a Glance

Metrotown

Burnaby's downtown core around Metropolis at Metrotown, dense with offices, finance, retail and professional services.

Brentwood

A fast-growing transit-oriented town centre with new office and tech tenants along the Millennium Line.

Lougheed

A north-east town centre and regional shopping hub anchoring residential and commercial growth.

Burnaby Mountain / Discovery Parks

The SFU and UniverCity district plus the Discovery research parks, a cluster of technology, life sciences and clean-tech firms.

249,125
City population (2021 Census)
263,046
Population (2025 est.)
3rd
Largest city in BC
2.64M
Metro Vancouver population
9%
Population growth (2016-2021)
4
Town centres
Major Burnaby Area Employers
Simon Fraser University BCIT Electronic Arts Telus Ballard Power Systems Parkland Burnaby Refinery Pacific Blue Cross Clio Metropolis at Metrotown

The Burnaby Cyber Threat Landscape

Why local businesses are investing in managed security.

🎯

SMBs are prime targets

Scams and fraud hit 50% of impacted Canadian businesses in 2023; smaller firms with lean IT are the softest targets and need layered, proactive defences.

🔐

Ransomware keeps climbing

More than 1 in 8 affected businesses faced ransomware in 2023. Tested, offsite data backup and rapid disaster recovery are now non-negotiable.

📨

Email is the front door

Business email compromise drives major Canadian losses. Burnaby MSPs deploy email security, MFA and staff training to protect inboxes.

🛡️

Managed detection matters

Recovery spending doubled to $1.2 billion nationally. 24/7 managed detection and endpoint protection shorten dwell time and limit damage.

What's Included in Managed IT Services?

Managed IT covers several stacked layers, not one flat plan. The list below shows the functions Burnaby providers usually bundle at each level of coverage.

🛡️

Fully Managed IT

Most Requested

Your provider becomes the entire IT function. With no in-house technicians on payroll, the MSP owns every system, ticket, and vendor relationship.

  • Round-the-clock remote monitoring and alerts (RMM)
  • Unlimited helpdesk across Tier 1, 2 & 3
  • Patch management for endpoints & servers
  • Antivirus and EDR (Endpoint Detection & Response)
  • Data backup and disaster recovery (BDR)
  • Network upkeep across firewall, switches, and Wi-Fi
  • Microsoft 365 and Azure administration
  • Staff onboarding and offboarding
  • vCIO input and quarterly IT strategy reviews
  • Vendor coordination and procurement

Best for: Small and mid-size firms of 10–150 users running without in-house IT

🤝

Co-Managed IT

Rising Demand

Your in-house IT staff runs daily operations while the provider covers overflow, plugs skill gaps, and supplies specialist depth on demand.

  • NOC (Network Operations Center) overflow capacity
  • Evening and weekend helpdesk cover
  • Security specialists and vCISO services
  • Cloud design and migration projects
  • Compliance program oversight
  • Heavy project work (ERP, infrastructure refreshes)
  • Shared access to RMM and PSA tooling
  • Team training and skill augmentation
  • Backup and DR supervision
  • Executive reporting and board-level briefings

Best for: Growing companies of 50–500 users backed by 1–5 internal IT staff

How Burnaby MSPs Structure Their Support Tiers

Tier 1: Front-Line Fixes

Covers password resets, everyday connectivity, app installs, printer faults, and M365 user requests. Most close in under 30 minutes, worked by front-line helpdesk staff.

Tier 2: Deeper Diagnosis

Handles server faults, network trouble, security incidents, tangled application errors, and failed backups. Escalated to senior technicians who hold deeper system access.

Tier 3: Deep Engineering

Owns infrastructure design, cloud architecture, large migrations, live disaster-recovery execution, and in-depth security investigations. Run by senior engineers and solution architects.

IT Compliance Requirements for Burnaby Industries

Common compliance regimes Burnaby MSPs help clients meet.

🏦
PIPEDA & PIPA: Privacy
All BC businesses

BC's PIPA and Canada's federal PIPEDA govern personal data. Managed IT partners build the controls and breach-response processes they require.

🏥
PIPA & FIPPA: Health & public sector
Clinics, health, public bodies

BC health and public-sector organizations must safeguard personal information under PIPA and FIPPA. MSPs provide encryption, access controls and audit trails.

💳
PCI DSS: Payments
Retail, hospitality, e-commerce

Businesses handling card data must meet PCI DSS. MSPs segment networks, manage endpoints and document compliance.

🔏
SOC 2 / ISO 27001
SaaS, tech, finance

Clients and partners increasingly demand attested controls. Certified MSPs help firms reach and maintain SOC 2 and ISO 27001.

Burnaby Managed IT Pricing Guide (2026)

Typical local pricing and market context.

💰 Typical Pricing

Break-fix hourly$125-$185/hr
Managed IT (per user)$100-$250/user/mo
Co-managed IT (per user)$60-$130/user/mo
vCIO advisory$200-$350/hr

📊 Market Overview

MSPs in metro area80+
Ranked on this page16
Average rating4.73/5
Median team size1-9

🏭 Industry Specializations

Technology / SaaSHigh demand
Life sciences / biotechHigh demand
Digital media / gamingSteady demand
Finance / insuranceSteady demand

Typical Monthly Budget by Business Size

Budget SMB
$1,200-$3,000
per month · 5-20 users
Growth
$3,000-$7,500
per month · 25-60 users
Mid-market
$7,500-$16,000
per month · 60-130 users
Co-managed
$60-$130
per user · augments internal IT

Figures are typical Burnaby and Metro Vancouver ranges; final pricing depends on security scope, devices and SLAs.

How to Choose the Right Managed IT Provider in Burnaby

Most MSP contracts run 1–3 years, so the choice sticks. Work through the framework below to compare providers and sidestep an expensive mismatch.

Our Ranking Methodology: How Best IT MSP Ranks Burnaby MSPs

We rank Burnaby MSPs on verified Google ratings (market median about 4.85, range 4.0 to 5.0), review depth, real managed-IT focus, certifications and local coverage. Use the criteria below to match a provider to your business.

1. Technical certifications Look for Microsoft, Cisco, AWS, SOC 2 or ISO 27001 credentials that prove the team is certified to run your stack.
2. Security and compliance Confirm endpoint protection, managed detection and PIPEDA, PIPA or PCI experience relevant to your sector.
3. Response SLAs Ask for guaranteed help desk support response times. Strong Burnaby MSPs commit to 15-60 minute response.
4. Local presence A local team can support Metro Vancouver offices on-site, not just remotely, when something physical breaks.
5. Proactive approach The best providers monitor and patch proactively to prevent issues, rather than reacting after downtime hits.
6. Predictable pricing Favour fixed-fee, per-user pricing so IT spend is scalable and predictable as you grow.

Verify the reviews

Read recent Google reviews for responsiveness and follow-through, not just the star score.

🔍 Check the real focus

Make sure the firm genuinely delivers managed IT, not break-fix repair, hardware resale or pure software development.

🤝 Ask about co-managed

If you have internal IT, confirm the MSP offers true co-managed IT engagements to support your team.

📑 Get the SLA in writing

Response and resolution targets, plus Canadian data residency, should be documented in the contract.

🧭 Look for vCIO guidance

Strategic IT roadmaps and budgeting from a vCIO help you scale technology with the business.

🚩 Red Flags to Watch For

  • No NOC or 24/7 monitoring: gaps leave you exposed overnight and on weekends.
  • No named certifications: unproven teams may not be qualified to manage your stack.
  • Long lock-in contracts with no SLA: you carry the risk with no guarantees.
  • Vague pricing: hidden hourly add-ons make budgets impossible to predict.
  • No Canadian data residency: a compliance risk under PIPEDA, PIPA and FIPPA.

10 Questions to Ask Every Burnaby MSP Before You Sign

01What is your guaranteed remote response SLA for critical issues?
02Which certifications does your team hold (Microsoft, Cisco, SOC 2, ISO 27001)?
03How do you monitor and protect endpoints against ransomware?
04Do you offer co-managed IT to support our internal team?
05How do you handle data backup and disaster recovery testing?
06Where is our data stored, and is it kept in Canada?
07How do you help us comply with PIPEDA and BC's PIPA?
08Can you support a Microsoft 365 or cloud migration?
09What does onboarding look like in the first 30 days?
10How is your pricing structured per user, and what is included?

Burnaby Managed IT: Buyer's Guide

Most Burnaby managed IT providers charge about $60 to $130 per user per month for fully managed IT, or $125 to $185 per hour for break-fix and project work. Regulated healthcare and finance clients sit at the higher end because of added security and compliance work. Ask each provider what is bundled into the per-user rate so you can compare quotes on the same basis.
A standard Burnaby managed IT plan includes 24/7 monitoring, a help desk, patching and updates, endpoint security, and backup, usually for a flat per-user monthly fee. Major projects, new hardware, deep compliance audits, and large migrations are typically quoted separately. Get the line between recurring service and one-time project work in writing before you sign.
Managed IT gives a Burnaby business a flat monthly fee and proactive coverage, which fits firms that need predictable uptime. Break-fix ($125 to $185 per hour) can work for very small offices that rarely need support but leaves you exposed between incidents. A full in-house hire costs more once you include benefits and after-hours gaps, so many teams choose co-managed IT to extend the staff they have.
Choose a Burnaby MSP on verified reviews, a written service level agreement, and clear pricing, not marketing claims. Confirm the help desk is local or in-country and not offshored, ask for client references in your industry, and have them walk through their security stack. The providers on this page are ranked on real Google ratings and verified company data so you can shortlist three and compare.
Ask every Burnaby provider for a written response time in their service level agreement. Strong MSPs acknowledge critical, business-down issues within about 15 to 60 minutes and staff a 24/7 help desk for after-hours coverage. A response time you can hold them to in writing matters more than a vague promise of fast support.
Many Burnaby providers offer 24/7 monitoring and after-hours support, but coverage varies, so confirm it. Ask whether the help desk is staffed in-house and in-country or outsourced to an offshore call center, because that drives both response speed and how well technicians know your environment.
Most Burnaby MSPs bundle managed detection and response, multi-factor authentication, patching, backup and disaster recovery, and security-awareness training, with dark-web monitoring and a 24/7 SOC on higher tiers. Ask which controls are included in the base plan versus sold as add-ons, since that is where quotes diverge most.
Burnaby providers commonly support PIPEDA & PIPA, PIPA & FIPPA, PCI DSS, and SOC 2 / ISO 27001, aligning the right controls, documentation, and audit evidence to each. Tell a provider your specific obligation up front and ask for proof they have taken a client through that exact framework, not just general familiarity with it.
Common Burnaby specialties include healthcare, finance, and professional services, plus professional services and small-to-midsize businesses across the metro. An MSP that already supports firms in your sector will know your software, compliance needs, and workflows, which shortens onboarding and reduces risk.
Yes. Co-managed IT lets a Burnaby provider extend your internal staff rather than replace it, covering after-hours support, security, and specialized projects while your team keeps day-to-day control. It is a common fit for organizations that have one or two IT people who are stretched thin.
A good Burnaby MSP starts with a discovery and documentation phase, then a phased cutover planned around your schedule to keep downtime minimal. Ask any provider to walk through their onboarding and transition plan, how they handle your existing tools and data, and what the first 30 days look like.
The Burnaby ranking is earned on real Google ratings and verified company data, not payment. Organic position is never for sale. A provider can rent a clearly labelled Featured Partner or Sponsored spot, which is always marked as such and never mixed silently into the merit ranking below it.
This page lists 30 vetted managed IT providers serving Burnaby, BC, ranked best-first on verified Google ratings up to 5 stars. Compare them side by side on services, size, certifications, and reviews, then shortlist three and request quotes.

Compare Managed IT Providers in Other Canadian Metros

Explore vetted MSP shortlists in other Canadian business centres.

See the British Columbia MSP Market Report for the statewide ranking, pricing and city-by-city coverage.

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